Revocation Instruction for Consumers for a Contract in which the Goods are Delivered in a Single Consignment

Revocation Instruction

Consumer means any natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business, or profession.

Right of Revocation

You have the right to revoke this contract within fourteen days without giving any reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of revocation, you must inform us (cmpny one GmbH, Oberdorf 16, 02829 Schöpstal, DE, +4932212249620, info@cmpnyone.com) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to revoke this contract. You can use the attached sample revocation form, which is, however, not mandatory. To comply with the revocation period, it is sufficient to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of Revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your revocation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

The goods shall be returned to the following address:

Logistikzentrum Nord
c/o cmpny one GmbH
Oberdorf 16
02829 Schöpstal

You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Revocation Form

(If you wish to revoke the contract, please fill out this form and return it.)

– To cmpny one GmbH, Oberdorf 16, 02829 Schöpstal, DE, +4932212249620, info@cmpnyone.com:
– I/We () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
– Ordered on ()/received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if communicated on paper)
– Date

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(*) Delete as appropriate.

Exclusion or Premature Expiry of the Right of Revocation

The right of revocation does not apply to contracts:

  • For the supply of goods that are not prefabricated and for their manufacture, an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer; this includes boilers with SKU 77730 and 77762 ordered via the configurator, as they are custom-made products;
  • For the supply of goods which can spoil quickly or whose expiration date would be quickly exceeded;
  • For the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
  • For the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of revocation expires prematurely in the case of contracts:

  • For the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery;
  • For the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;
  • For the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.